starph Privacy Policy – How We Collect and Protect Your Personal Data

When you register an account on starph, we collect basic personal information including your full name, date of birth, email address, and mobile number, all of which are required to create and verify your account. If you choose to make a deposit or request a withdrawal, we may also collect payment-related details such as your preferred payment method and transaction reference numbers in order to process your request accurately. We collect information about how you use the platform, including the pages you visit, the games or sports markets you interact with, and the device and browser you use to access the site, which helps us improve the experience for Filipino players. In some cases, particularly where required by applicable regulations or for identity verification purposes, we may request a copy of a government-issued identification document such as a Philippine national ID, passport, or driver's licence. All information you provide must be accurate and up to date, and you are responsible for notifying us if any of your details change after registration. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless you voluntarily provide it in the context of a responsible gaming request. The information we collect is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law.

The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and ensure that the platform operates correctly for you on any device. We use your contact details to send you important account-related communications such as transaction confirmations, security alerts, and updates to our policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Your usage data helps us understand how Filipino players interact with the sports betting and slot game sections of the platform, allowing us to identify areas for improvement and ensure that the most relevant content is easy to find. Where required by law or by our licensing obligations, we may use your personal information to conduct identity verification checks, anti-money laundering screening, or fraud prevention procedures, and we are legally obligated to carry out these checks in certain circumstances. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without providing an opportunity for human review. If you have given your consent, we may use your contact details to send you promotional communications about new features, offers, or updates relevant to the starph platform — you can withdraw this consent at any time by contacting our support team through the details on the FAQ page. Your data is never sold, rented, or traded to third-party marketing companies under any circumstances.

starph does not sell or share your personal information with third parties for their own marketing or commercial purposes, and this commitment applies regardless of the circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and technical infrastructure partners — these providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are required to do so by Philippine law, a court order, or a lawful request from a regulatory authority, we may disclose your personal information to the relevant government body or law enforcement agency. If starph undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the successor entity as part of that process, and you will be notified of any such change that affects how your data is handled. We may also share aggregated, anonymised data with analytics partners for the purpose of understanding platform usage trends — this data cannot be used to identify you individually. All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond what is strictly necessary. If you have questions about specific data-sharing arrangements, you are welcome to contact us through the FAQ page for further clarification.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under applicable Philippine law, which may include anti-money laundering record-keeping requirements. When your data is no longer needed for the purpose for which it was collected and no legal obligation requires us to retain it, we will securely delete or anonymise it in accordance with our internal data management procedures. starph uses industry-standard security measures to protect your personal information, including encrypted data transmission, access controls that limit who within our organisation can view your data, and regular security reviews of our systems and processes. Despite these measures, no online platform can guarantee absolute security against all possible threats, and we encourage you to take your own precautions such as using a strong, unique password for your account and avoiding access from shared or public devices. If we become aware of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities in accordance with applicable legal requirements and as promptly as the circumstances allow. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect that your account has been accessed without your authorisation. For any security concerns, please reach out through the contact details available on the FAQ page.

As a player based in the Philippines, you have the right to request access to the personal information we hold about you, and we will provide a copy of that information within a reasonable timeframe upon receiving a valid request. You also have the right to request that we correct any inaccurate or incomplete personal information associated with your account, and we will action such requests promptly after verifying your identity. If you believe that we are processing your personal information in a way that is not consistent with this Privacy Policy or applicable law, you have the right to raise a concern with us directly or with the relevant data protection authority in the Philippines. You may request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, though we may be required to retain some information for legal or regulatory reasons even after such a request. If you wish to exercise any of these rights, please contact our support team using the details provided on the FAQ page, and we will respond to your request in accordance with our obligations. We will never penalise you for exercising your data rights, and all requests will be handled with respect and confidentiality. Please note that verifying your identity before processing a data rights request is a necessary step to protect your information from unauthorised access.

starph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the features available on the platform, and any updates will be published on this page with the effective date clearly indicated. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Where a change is material and significantly affects your rights or the way we process your data, we will make reasonable efforts to notify registered players through the platform or by other appropriate means before the change takes effect. Continued use of the starph platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and may request the closure of your account by contacting the support team through the FAQ page. Previous versions of this Privacy Policy are available upon request for reference purposes. Your trust is important to us, and we are committed to being transparent about any changes that affect how your personal data is used.